Payment and Refund Policy

This Payment and Refund Policy (“Policy”) describes how Ads.extension.vn (“we”, “our”, or “us”) charges for advertising campaigns and related services, what payment methods we accept, and under what conditions we may issue refunds. By using our paid services, you agree to this Policy. This Policy should be read together with our Terms of Service.

We accept major credit and debit cards (e.g. Visa, Mastercard), and may support other methods such as PayPal or bank transfer depending on your region and account type. Payment methods available to you will be shown at checkout or in your account billing settings.

You represent that you are authorized to use the payment method you provide. We may verify your payment information and request additional details to prevent fraud. We do not store full card numbers; card processing is handled by secure, PCI-compliant payment providers.

Campaign pricing is based on your chosen budget, targeting, and ad format. Current rates and minimum spend (e.g. minimum campaign budget) are displayed on our website and in the campaign creation flow. We may change pricing with reasonable notice; price changes will not apply retroactively to campaigns already paid for.

Additional fees (e.g. currency conversion, payment processor fees) may apply and will be disclosed where relevant. All amounts are quoted in the currency shown (e.g. USD) unless otherwise stated.

For prepaid campaigns, you are charged when you submit and confirm your campaign (or when you add funds to your account, if we offer a wallet). For ongoing or subscription-style services, you are charged according to the billing cycle you agreed to (e.g. monthly).

If you set a daily or total budget, we will charge only for delivered impressions or actions as defined in our system, up to your budget cap. We may place a temporary hold or authorization on your payment method when you launch a campaign; the final charge will reflect actual usage.

Refunds are considered on a case-by-case basis. You may be eligible for a full or partial refund if: (1) we failed to deliver the service as described (e.g. technical failure on our side that prevented your campaign from running), (2) you were charged in error (e.g. duplicate charge, incorrect amount), or (3) you cancelled a campaign before it started and before any spend was incurred, and our terms allow for cancellation in that case.

We generally do not refund: (1) spend that has already been used (e.g. impressions or clicks already delivered), (2) campaigns that were paused or stopped by you after delivery began, or (3) cases where the campaign underperformed your expectations but our service functioned as described. Promotional or bonus credits are typically non-refundable.

To request a refund, contact us at hello@ads.extension.vn with your account email, campaign or transaction details, and reason for the request. We will respond within a reasonable time (e.g. within 5–10 business days) and, if approved, process the refund to the original payment method. Refunds may take additional time to appear on your statement depending on your bank or card issuer.

If a charge fails (e.g. expired card, insufficient funds), we may retry the charge and will notify you to update your payment method. Until the balance is paid, we may pause your campaigns or restrict access to paid features. Repeated failure to pay may result in account suspension or termination in accordance with our Terms of Service.

You are responsible for keeping your payment details up to date. We are not liable for any loss or disruption due to failed payments caused by outdated or invalid payment information.

Prices are in the currency indicated (e.g. USD). If your card or account is in a different currency, your bank may apply exchange rates and fees; we do not control those. Unless we are required by law to collect taxes (e.g. VAT, GST), you are responsible for any applicable taxes in your jurisdiction.

If you believe a charge was made in error, please contact us first at hello@ads.extension.vn before disputing the charge with your bank. We will work with you to resolve the issue. Unresolved chargebacks or disputes may result in account suspension and collection action for any amount owed.

For questions about payments or refunds, contact us at hello@ads.extension.vn or through our Contact page.